Complaints Procedure

At Pure Dental Centre we take great pride in our care of each and every patient. If you are unsatisfied in any way, please speak to your dentist or any member of the team and we will do all we can to help resolve the issue.

Should you wish to contact us in writing please address correspondence to:

Lizzie Barker, Practice Manager

We aim to acknowledge any such concern within two working days and to respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:

Dental Complaints Service
Tel: 08456 120 540


The General Dental Council
Tel: 02078 873 800